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Cisco SMARTnet - Extended Service - 1 Year - Service
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| Brand Name | Cisco |
| Manufacturer Part Number | CON-SNT-ASR90012 |
| Manufacturer Website Address | http://www.cisco.com/global/fr/ |
| Manufacturer | Cisco Systems, Inc |
| Marketing Information | Maintain Network and IT Infrastructure Coverage Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training. |
| Product Supported | Cisco ASR 9001 Chassis: ASR-9001 |
| Product Type | Service |
| Provided Support | Diagnosis |
| Provided Support | Hardware Maintenance |
| Provided Support | Parts Replacement |
| Provided Support | Phone Support |
| Provided Support | Software Maintenance |
| Provided Support | Software Update |
| Provided Support | Software Upgrade |
| Provided Support | Web Knowledge Base Access |
| Service Availability | 24 x 7 Phone Support |
| Service Availability | 24 x 7 Web Knowledge Base Access |
| Service Availability | 8 x 5 Parts Replacement |
| Service Characteristic | Parts & Labour |
| Service Description | 8x5xNext Business Day |
| Service Details | SMARTnet Onsite 8x5xNext Business Day: Next-business-day Remedial Hardware Maintenance, together with parts, labor and materials, by 5:00 p.m. Depot Time provided Cisco's determination that onsite Service is required has been made before 3:00 p.m. Depot Time the prior day (otherwise, second Business Day will be provided for calls placed after 3:00 p.m. Depot Time). Where Next Business Day delivery of the parts is not available, same day shipping will be provided. Cisco will provide onsite support upon arrival of the parts |
| Service Duration | 1 Year |
| Service Location | On-site |
| Service Main Type | Maintenance |
| Service Name | SMARTnet - Extended Service |
| Service Response Time | Next Business Day - Parts Replacement |
| Service Sub Type | Electronic and Physical |
| Service Type | Maintenance |